haxorus Platform Privacy Notice
This page describes what we collect when you use haxorus and how we keep that data protected. We at haxorus take your privacy seriously and comply with data protection laws applicable in supported jurisdictions where our services operate.
When you create an account on haxorus, verify your identity, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers through mobile banking, local payment, online payment, or e-wallet, we collect personal information necessary to process your requests and comply with anti-money-laundering regulations. This notice explains what data we collect, how we use it, and what rights you have.
We encourage you to read this notice carefully. If you have questions about our privacy practices or your data on haxorus, contact our support team for clarification.
What Data We Collect on haxorus
We at haxorus collect information in several categories when you use our platform. Account signup data includes your full name, date of birth, email address, and phone number. We collect this to verify your identity and create your account on haxorus.
We collect identity verification information when you first deposit. This includes a scan of your government-issued ID (KTP, passport, or driver's licence), and in some cases, proof of address. We use this data to comply with know-your-customer (KYC) and anti-money-laundering (AML) regulations.
We collect payment information when you deposit or withdraw funds on haxorus. This includes the payment method you select (e.g., DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank account), the amount, and transaction timestamps. We do not store your full card numbers or e-wallet credentials; instead, we use tokenised references managed by our payment processors.
We collect behavioural data on haxorus—which games you play, which sportsbook markets you bet on, your bet amounts and frequencies, and your login times and devices. We use this data to personalise your experience, detect fraud, and improve our platform.
How We Use Your Data on haxorus
We at haxorus use your personal data for several specific purposes. First, we use it to create and manage your account on haxorus, verify your identity, and process your deposits and withdrawals. This is essential for you to access our platform.
Second, we use your data to comply with legal and regulatory obligations. We are required by law to perform KYC and AML checks on all members. If you deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or direct bank transfer through online payment, e-wallet, mobile banking, or local payment, we verify that the payment method matches your verified identity.
Third, we use your data to detect and prevent fraud and abuse on haxorus. We analyse your betting patterns, login locations, and device information to identify suspicious activity. If we detect fraud, we may suspend your account pending investigation.
Fourth, we use your data to personalise your experience on haxorus. We track which games you prefer, which sports leagues interest you (Liga 1, Piala AFF, Champions League, etc.), and use this to recommend content and offers tailored to your preferences.
Fifth, we use your data for marketing and communications. We may send you emails or notifications about promotions, loyalty rewards, or platform updates. You can opt out of promotional communications at any time through your account settings.
Third-Party Processors and Data Sharing
We at haxorus work with third-party service providers to deliver our platform. Payment processors handle your deposit and withdrawal transactions. These processors do not store your full payment details; they process transactions on our behalf and return only confirmation data to haxorus.
We share your data with payment providers only to the extent necessary to process your transactions. When you withdraw funds to your online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account, those providers receive your name and account identifier so they can credit your funds.
We may share your data with compliance and law enforcement if required by law. If we receive a lawful request from a court, government agency, or regulator, we will comply and share relevant data. We will notify you of such requests unless prohibited by law.
Our servers may be located outside your jurisdiction. When your data is transferred internationally, we ensure it is protected by equivalent security standards and appropriate legal agreements.
- Data retention
- We retain your personal data for as long as your account is active on haxorus and for a reasonable period afterward to comply with legal obligations and resolve disputes.
- Data security
- We use encryption, firewalls, and secure authentication to protect your data on haxorus. We conduct regular security audits and train our staff on data protection practices.
- Processor agreements
- All third-party processors we work with agree to protect your data confidentially and use it only for the purposes we specify.
Your Rights Regarding Your Data on haxorus
We at haxorus respect your rights regarding your personal data. You have the right to access the data we hold about you on haxorus. You can request a copy of your personal information by contacting our support team.
You have the right to correct inaccurate or incomplete data. If your name, email, or address has changed, you can update it in your account settings on haxorus. If you find errors in our records, contact us and we will correct them.
You have the right to request deletion of your data under certain circumstances. However, we may retain some data if required by law or to resolve disputes. If you request account deletion on haxorus, we will remove your personal data except where retention is legally required.
You have the right to withdraw consent for marketing communications. You can opt out of promotional emails and notifications through your account settings on haxorus or by contacting us directly.
Data Protection in Specific Jurisdictions
We at haxorus comply with data protection regulations in the jurisdictions where we operate. If you are in a region with specific data protection laws—such as those applicable in Jakarta, Surabaya, Bandung, Medan, or Semarang—we comply with those laws.
Our data handling practices on haxorus are designed to be compliant across multiple jurisdictions. If a specific region has stricter data protection requirements, we apply those standards to all users in that region.
If you believe we have violated your data protection rights, you have the right to lodge a complaint with the relevant regulatory authority in your jurisdiction.
Changes to This Privacy Notice
We at haxorus may update this privacy notice at any time. Changes will be posted on this page with an updated date. If changes substantially affect how we handle your data, we will notify you via email. Your continued use of haxorus after changes are posted constitutes acceptance of the updated notice.
Contact Us About Your Privacy on haxorus
If you have questions about our privacy practices, want to exercise your rights regarding your data, or believe we have mishandled your information, please contact our support team. We at haxorus are committed to responding to privacy inquiries promptly and fairly.
Our support team operates via live chat and email. We respond to privacy-related inquiries within a reasonable timeframe. If you are not satisfied with our response, you may escalate your complaint to our management team, and we will provide you with further contact details.
Your privacy is fundamental to your trust in haxorus. We invest continuously in security infrastructure, staff training, and transparent practices to ensure your personal data is handled responsibly. Thank you for using haxorus.