haxorusTerms of Use

Account Opening and Eligibility

When you join haxorus, we require you to provide accurate personal information: your full name, date of birth, email address, and phone number. We verify this information against government-issued identification (KTP, passport, or driver's licence) before your account becomes fully active for deposits and withdrawals.

We at haxorus do not permit account opening to individuals under the age of legal majority in their jurisdiction. You must be of legal age to gamble and bet in your region. If we discover that an account holder is underage, we will suspend the account and return any funds to the original payment method.

Each person may hold only one active account on haxorus. Creating multiple accounts to circumvent our policies, bonus terms, or account restrictions is prohibited. We monitor for duplicate accounts and will close any we identify, forfeiting any associated balances.

Deposits and Payment Methods on haxorus

We at haxorus support nine payment channels to make funding your account convenient. E-wallet deposits via DANA, e-wallet, mobile banking, local payment, and online payment typically process instantly. e-wallet deposits are also fast. Bank transfers via mobile banking, local payment, online payment, and e-wallet may take a few hours during business days.

When you deposit on haxorus, funds are credited to your account balance immediately upon confirmation from the payment provider. We do not charge deposit fees; however, your bank or e-wallet provider may apply their own charges. Deposit amounts are entirely at your discretion—we do not set minimum or maximum limits beyond what payment providers impose.

All deposits on haxorus are final. Once a payment is confirmed, we cannot reverse it. If you believe a deposit was made in error or was duplicated, contact our support team immediately with transaction details, and we will investigate.

Withdrawals and Account Verification

To withdraw from haxorus, you must request a withdrawal through your account Cashier. Funds are returned to the payment method you used for your most recent deposit. This matching system protects both you and haxorus by ensuring withdrawals go to verified accounts.

On your first withdrawal from haxorus, we may request additional verification: a scan of your government ID and proof of the payment method (e.g. a screenshot of your e-wallet or bank account name). This verification typically takes a few hours and is a one-time process. Subsequent withdrawals process more quickly once verification is complete.

We at haxorus process withdrawal requests within standard timeframes. mobile banking and local payment withdrawals typically complete within an hour. Bank transfers via online payment, e-wallet, mobile banking, or local payment may take up to a business day. During public holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi, when banking networks operate on reduced schedules, processing may take longer.

Withdrawal hold

We may place a temporary hold on withdrawals if we detect suspicious activity or if bonus playthrough requirements have not been met.

Minimum withdrawal

Withdrawal minimums are set by payment providers; haxorus does not impose additional minimums beyond these.

Withdrawal reversal

Once a withdrawal is approved and sent to your payment method, we cannot reverse it. Contact your payment provider if funds do not arrive.

Bonus Terms and Promotions on haxorus

Weekly cashback on haxorus is calculated automatically based on your total activity across all betting and gaming types. Cashback is credited as cash (not a bonus), meaning you can use it immediately or withdraw it without playthrough requirements. Cashback percentages increase as you climb our membership tiers.

Referral bonuses on haxorus are earned when a friend you refer signs up and completes their first deposit. Both you and your friend receive a reward. Referral rewards accumulate in your account and can be withdrawn to your preferred payment method.

All promotions on haxorus are subject to terms displayed in your account dashboard. We reserve the right to modify, suspend, or cancel promotions at any time. Bonus abuse—such as depositing and withdrawing without genuine play, or exploiting system errors—may result in account suspension and forfeiture of bonus balances.

Betting and Gaming Rules on haxorus

When you place a bet or play a game on haxorus, you agree to our betting and gaming rules. Bets are settled based on official results from the relevant sports league, game provider, or live event. We settle bets automatically once results are confirmed.

We at haxorus do not permit betting on matches or events in which you have inside information or a conflict of interest. We also prohibit betting patterns that suggest market manipulation, collusion, or fraud. If we detect such activity, we may void bets and suspend your account pending investigation.

Live-dealer games on haxorus (blackjack, roulette, baccarat, Dragon Tiger) are conducted by licensed game providers. Outcomes are determined by live dealer actions and real-time game mechanics. Slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) use certified random number generators. All games are fair and regularly audited.

Account Suspension and Closure

We at haxorus may suspend or close your account if you violate these terms, engage in fraudulent activity, or breach applicable laws. Reasons for suspension include: providing false information during signup, using multiple accounts, attempting to exploit bonuses, or betting on restricted events.

If your account is suspended, you will receive notification explaining the reason. If the suspension is temporary, your account may be reactivated once the issue is resolved. If your account is permanently closed, any remaining balance will be returned to your most recent deposit method within a reasonable timeframe.

You may request account closure at any time through your account settings. Once closed, your account cannot be reopened. Any remaining balance will be withdrawn to your preferred payment method.

Dispute Resolution and Complaints

If you have a complaint about haxorus—regarding a bet settlement, a deposit or withdrawal issue, or any other matter—contact our support team via live chat or email. We will investigate your complaint and respond within a reasonable timeframe.

We at haxorus aim to resolve disputes fairly and transparently. If you are not satisfied with our response, you may escalate your complaint to our management team. We will provide you with contact details for escalation in our initial response.

If you believe haxorus has violated applicable law or your consumer rights, you may file a complaint with the relevant regulatory authority in your jurisdiction. We cooperate with regulatory investigations and comply with lawful requests for information.

Data Protection and Privacy

We at haxorus collect personal information (name, email, phone, ID) to verify your identity, process payments, and comply with anti-money-laundering regulations. Your data is stored securely and is not shared with third parties except as required by law or to process your transactions.

We use encryption and standard security protocols to protect your account. We recommend enabling two-factor authentication (2FA) for additional security. You are responsible for keeping your password confidential and for all activity on your account.

For full details on how we collect, use, and protect your data, please review our Privacy Policy. By using haxorus, you consent to our data practices as outlined in that policy.

Limitation of Liability

We at haxorus provide our platform "as is" without warranties of any kind. We are not liable for indirect, incidental, or consequential damages arising from your use of haxorus, including loss of earnings or data.

Our liability for direct damages is limited to the amount you have deposited on haxorus in the past 12 months. This limitation applies to all claims, whether based on contract, tort, or any other legal theory.

Changes to These Terms

We at haxorus may update these terms at any time. Changes will be posted on this page with an updated date. Your continued use of haxorus after changes are posted constitutes acceptance of the updated terms. We encourage you to review these terms periodically.

Governing Law and Jurisdiction

These terms are governed by the laws of the jurisdiction in which haxorus operates. Any disputes arising from these terms or your use of haxorus will be resolved through our dispute resolution process outlined above. If legal proceedings become necessary, they will be conducted in the courts of the jurisdiction where haxorus is registered.

Our Commitment to Fair Play and Transparency

We at haxorus are committed to operating a fair, transparent, and secure platform. All games and betting markets on haxorus are audited regularly to ensure fairness. We publish our terms clearly and respond promptly to member inquiries and complaints.

Our customer support team is available to assist with account, payment, and gameplay questions. We operate in English and local languages. If you have any questions about these terms or your account on haxorus, please reach out to our support team.

By using haxorus, you acknowledge that you have read and understood these terms and agree to be bound by them. If you do not agree with any part of these terms, you should not use haxorus. We appreciate your membership and look forward to providing you with a secure, enjoyable gaming experience.